Warranty LiveDeco
Contact and Customer Service
For any question or issue, please contact our customer service via the dedicated form. Make sure to include your purchase information when communicating. At LiveDeco, we promise to provide you with the best possible support and to ensure your satisfaction.
Warranty Period
At LiveDeco, we offer a 24-month warranty on all our BiG52 products under normal use. If you encounter manufacturing defects or if your product does not meet your expectations in terms of durability, we are ready to intervene to solve the problem.
Warranty Service Options
In the event of a problem covered by the warranty, LiveDeco reserves the right to:
• Repair the product free of charge.
• Replace the defective item.
• Provide the parts needed for repair.
• Refund the purchase price.
Definition of Normal Use
To benefit from the warranty, normal use of our products means that:
• The products are used according to their intended function.
• Outdoor items are protected and stored inside in case of bad weather or under protective covers (sold separately).
• You consider the sensitivity of the products to rain, sun exposure, sea water and chlorine.
• You refrain from performing personal repairs on damaged products. For any assistance, please contact LiveDeco.
• You are aware that the filling of beanbags is elastic and may compress over time with intensive use.
• You avoid exposing products to sharp objects such as belt buckles, animal claws and scissors.
After the Expiration of the Warranty
If a problem occurs after the warranty period or results from misuse (such as moisture damage), we invite you to contact us. It is often possible to repair the product at a moderate cost, or to purchase replacement parts from our online store.
Repair Instructions
LiveDeco assumes no responsibility for direct or indirect damages that could occur during or after a repair if these instructions are not respected.
At LiveDeco, we are committed to maintaining the quality and durability of our products, thus ensuring your complete satisfaction.
Questions?
Yes, the BiG52 pouf is removable. This means that its cover can be removed, which makes it easier to maintain and clean. This practical feature allows the pouf to be kept clean and fresh more easily, and also offers the possibility to change the cover to vary the style or color according to personal preferences.
Indeed, the BiG52 poufs are delivered filled, which means they come with their filling, made up of polystyrene beads, ready to be used upon receipt. You simply have to place the inner cover, filled with beads, inside the outer cover. It's a practical and quick solution to instantly enjoy your new pouf.
To maintain your removable BiG52 pouf, follow these simple steps:
Remove the cover: Remove the outer cover of the pouf.
Wash the cover: Most covers can be machine washed in cold or warm water, with a mild detergent. Make sure to close all zippers before putting the cover in the washing machine. Avoid using bleach or fabric softener, as this could damage the fabric.
Dry the cover: After washing, let the cover air dry completely. Make sure it is completely dry before putting it back on the pouf to avoid the formation of mold or bad odors.
Clean stains: For light stains on the cover, use a clean, damp cloth with a little mild soap to gently remove them. Avoid using harsh chemical products that could damage the fabric.
Brush the fabric: Use a soft brush to dust the pouf's fabric regularly. This will help prevent the accumulation of dirt and dust.
By following these maintenance steps regularly, you can preserve the cleanliness and freshness of your removable BiG52 pouf for prolonged and pleasant use.
The polystyrene beads used in our BiG52 beanbags are manufactured in our factory in France, located in Rhône-Alpes. We are committed to guaranteeing superior quality to our customers. Our polystyrene beads are not only made in France, but they are also recyclable, thus contributing to the preservation of the environment. They are designed to be durable, crush-resistant and provide firm and comfortable support for an optimal relaxation experience. By choosing our BiG52 beanbags, you can be assured of benefiting from a high-quality product, environmentally friendly and carefully manufactured in our factory in France.
Of course, you have the option to add beads to your beanbag to adjust its filling level according to your comfort preferences. We offer bead refills available for purchase on our website, allowing you to customize your beanbag at any time.